When a Rock Broke Joel’s Window, Zen
Windows Responded Fast
How Zen Windows Twin Cities’ Responsiveness
Paid Off Following An Unfortunate Mishap
At Zen Windows Twin Cities, we pride ourselves on expert window replacement for the Twin Cities area. No matter your home’s needs, we can meet them.
And our concern for those needs doesn’t end when the installation process is complete. That’s what Joel D. discovered when an unfortunate accident left a hole in one of his recently installed windows.
Joel contacted us for help on a day when most businesses are closed. But that didn’t matter to us. We simply got work.
With our help, Joel was able to resolve the issue ASAP. That’s the kind of responsiveness that accounts for our enduring reputation as a top window services provider!
The Initial Window Replacement Project
Joel called us one day to see about replacing some drafty windows in his Twin Cities area home. Through our no-hassle measurement and quote process, he was able to get things in motion quickly and conveniently.
Like most homeowners, Joel had plenty of questions along the way. Our owner, Steve, was happy to answer them and keep him thoroughly informed.
On the chosen day, we arrived as scheduled and started the replacement window installation. Eric and Austin did their usual meticulous job, and soon, they were done.
Joel was pleased with our crew’s professionalism and expertise. He also gave a big thumbs-up to the final results. When reviewing us online, he said:
“We love the new windows. During the entire process, Steve answered all our questions and really made us feel at ease… there were no dumb questions. The installations went smoothly and Eric and Austin were awesome and complete professionals. We cannot say enough about the windows and how happy we were with the entire process from start to finish. Thank you, Steve and Zen Windows!!!”
Damage Strikes One Of Joel’s Replacement Windows
Typically, this would be the end of the story for one of our window replacement projects. But that’s not always so. Sometimes, our customers contact us after the fact about an issue they’re experiencing.
On rare occasions, these issues are the result of mistakes we’ve made during the installation process. But for the most part, they have other sources. That was the case when Joel texted Steve one Sunday.
Earlier in the day, Joel was cutting his grass. Unfortunately, as he was guiding his mower across his yard, a rock shot out from underneath it. Even worse, this rock went straight through one of his recently installed Zen windows!
Joel was potentially in a serious bind. Not only was it Sunday. There was the issue of the window warranty.
You see, not all replacement window companies in the Twin Cities area cover accidental glass breakage. Instead, their warranties exclude this kind of damage and leave the homeowner liable for the expense.
But that’s not how we do things at Zen Windows Twin Cities. Here, glass breakage is covered under your lifetime window warranty. That’s just part of our “no loopholes” way of doing business.
Now, the question was, how long would Joel have to wait to get help? The answer? Not even a single day!
“Then, the unthinkable happens, and I put a rock through the front window while mowing.”
Our Response To Joel’s Window Damage Dilemma
Very few window companies give you a direct line to the person in charge. But that’s what we do at Zen Windows Twin Cities. Every customer has access to Steve’s phone number and can call or text him as needed.
Does that apply to unexpected texts on a Sunday afternoon? Absolutely.
Steve could’ve let the matter wait until business hours the next day. But he didn’t. Instead, he immediately contacted Joel back and let him know that help was available!
Soon, they had arranged a convenient time for the replacement of the rock-damaged window. Once again, we arrived as scheduled and got the new window installed with expert precision.
Joel was overjoyed. In fact, he wrote:
“ZEN WINDOWS = LIFESAVER!!!! I texted Steve on a Sunday, and he got back to me right away. We set up a time, and now I have a brand new front window. Steve and his crew are the best at what they do. We couldn’t be more happy with Zen. Windows.” -Joel D.
Want window replacement specialists who care this much about you and your home? Contact Zen Windows Twin Cities today for a free estimate on your planned or emergency project. When you need a rapid response from time-tested pros, we’re ready to get to work!